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  dd/mm/yyyy
From:To:

 Dealership Dashboard Report
(01 January 2013 to 01 October 2016)

2013 base: 147
2012 base: 4413

   

Attribute Scores (Top 2 box %)

vs. Expectations

Loyalty Score

2013 Score
75%

2012 score
92%

  2013 2012
Staff Helpful and Polite 71% 85%
Quality of Work 67% 78%
Attention to detail 63% 69%
Kept informed throughout the process 48% 47%
Value for Money 52% 48%
  2013 2012
Better 39% 29%
About the Same 38% 63%
Worse 23% 8%
  2013 2012
Definitely Recommend 44% 40%
Probably Recommend 31% 52%
Definitely/Probably Not Recommend 25% 8%

Attribute Rankings (Top 2 box %)

Staff Helpful and Polite Quality of Work Attention to Detail Kept Informed Value for money
Park %
Spain100%
Sweden100%
Netherlands96%
Germany86%
Norway83%
Australia64%
Portugal63%
United Kingdom57%
China50%
Park %
China100%
Spain100%
Netherlands89%
Germany86%
Australia82%
Sweden67%
Norway67%
Portugal58%
United Kingdom50%
Park %
Germany100%
Netherlands89%
Norway67%
Portugal63%
United Kingdom54%
China50%
Spain50%
Australia50%
Sweden50%
Park %
Sweden83%
Norway83%
Netherlands81%
Germany57%
Australia55%
United Kingdom30%
Portugal26%
China0%
Spain0%
Park %
Netherlands85%
Germany71%
Sweden67%
Portugal58%
Spain50%
Norway50%
United Kingdom39%
Australia32%
China0%